Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, you’ll need to provide proof of purchase and the product. The product must be returned to be eligible for a refund. Shipment must be postmarked within 14 days of the original order receipt date. Return shipping cost is not included and shipping costs are not refundable. 

To start a return, you can contact us at info@wildsuds.com.au, and let us know why you wish to return the product.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@wildsuds.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately (within 7 days of receipt) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If possible, please take a photo of your order when received.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

 
We don't offer an exchange of goods if you change your mind unless the product is unopened, in it's original condition and you email us to let us know within the 14 days. All shipping costs associated with the return of goods and the re-issue for the exchange of goods. will be charged to you.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wildsuds.com.au.

Allergies/Sensitivities

Please kindly note that we are unable to account for or predict any allergies or sensitivities you may have to our products. All our products are handmade with care,  however everyone's skin is different,  and allergies occur due to a variety of factors that are out of our control. If you have allergies or sensitive skin please consult your doctor prior to purchasing our products.  Please ensure you have read the ingredients prior to purchase, and taken your individual needs into account for each ingredient. Please be aware that we do not typically offer refunds for used products due to allergies.